MY ACCOUNT tour on pepco.com

Tour the features and benefits of My Account, the fun and easy way to manage your home's energy usage. Includes low cost no cost ways to improve your home, reduce your energy consumption, pay your bill on line and see where you're energy dollars are going.

Category:

Education

Tags:

• Pepco
• My Account
• energy conservation
• energy bill

[cswu2011]

Terrible video, give information?? she just wants to talk without knowing what is needed. No wonder PEPCo service is less, the IT contents are nonsense.

[panaco4]

I have trying to pay my bill for an hour. It is stupid to see the way the web site is design to make you waste time because no alternative is possible. The phone option didn't work, using 2 different ATM cards, ( with money ), Nor the checking account option, The cards were rejected with no reason. PEPCO web site is the worse option It didn't help at all. Is that the way PEPCO gets more money from the customers?

[dctrex]

This has never ever worked. alternative power company starting to look pretty right abut now.

[123456iambelial]

pfft.

I signed up to the pepco website, and put the right password twice. I also confirmed the account; however, when I tried to log in, the pepco website would not even recognized my password. I was 100% sure the password was right, and the caps was not on. I tried to log in several times. And now my account is locked. Heck I did not even get to pass the login page.

[spkt8tr]

Aww shucks...are these guys serious??! Hope that clown of a "customer manager" has been fired, along with the CIO and entire IT mgmt staff of PEPCO. If they were a local charity site, i'd get it, but for the nation's capital utility with huge profile and budgets, this is deplorable. I'm in I/T and just stunned at such sloppiness. These fools are supposed to safeguard our water supply too? Lord have mercy!! Enough of this, heads need to roll.

[r5ahhj]

Hey Pepco, troubleshooting your inoperative and sluggish web site is your job, not the customer's.

[r5ahhj]

I love the comment from someone at Pepco telling us to go to their troubleshooting link. No thanks. You lost us with the bloated, non-resposive web pages. The troubleshooting is your responsibility, Pepco, not mine. In the mean time I'll just have to receive paper bills and pay them through my bank web site. Why Pepco did something as inane as disable their ebill service is beyond me. Utterly terrible!

[xcalibur102]

While I understand what PEPCO is trying to accomplish and can even sympathize as a fellow IT professional; it is common IT sense to not release such bugged application into the mainstream. Talking about 100 monkeys writing code, sheesh, the new My Account, may look pretty here, but not in real life as is never up, I simply can't see my bill, let alone pay it. What's next, an iPhone app that also doesn't work?

[PepcoTV]

@Frten1 We have a troubleshooting guide featured in our rotating feature on our website. Check it out, it may help!

[Frten1]

The same thing happen to me until today I cannot sign on ...why they even have a site when they can't help you with the problem....I could put up with it if it was at least a bank for crying out loud