Who owns the hospital

Who owns the hospital? A humorous skit that shows the power of the Employer of Choice Service Excellence Initiative, a culture transformation process architected by Brian Lee, and delivered by Custom Learning Systems Group Ltd. to hospitals in the USA.

The process helps hospitals achieve increases in patient, employee, and physician satisfaction. These increases are reflected in their HCAHPS scores (among other areas), which will assist them in maximizing Value Based Purchasing reimbursement.

For more information, please visit http://www.customlearning.com

Category:

Education

Tags:

• patient satisfaction
• employee satisfaction
• hcahps
• brian lee
• custom learning systems
• physician satisfaction