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ACI Provides Universal Online Banking in a Single Platform

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Published on Jan 24, 2013

Deliver personal, small business and corporate online banking services from a single platform.http://www.aciworldwide.com/universal...

ACI Universal Online Banker is a single platform developed to offer leading edge features and functionality that support customers from small business to middle market to large corporate customers with online tools to easily manage the daily collections, disbursements and liquidity needs of their business whether around the corner or on the other side of the globe.

Built with over 25 years of cash management experience, ACI Universal Online Banker is a sophisticated multi-lingual, multi-country and multi-currency solution that provides users real-time data on account balances and transactions as well as straight-through processing on payments from ACH to SWIFT.

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In the past, banks typically delivered internet banking functionality through a personal banking solution, a small business solution, and a corporate banking solution. By delivering Universal Online Banker, where all of the features are under a single solution, we give our banks the ability to package the solution, to package features, in a way that meet their customer needs, so much so that they can tailor the solution to an individual customer and can put the features in that package that are perfect for that customer.

The term we use inside the product is called a 'class of service', and a banker defines an unlimited number of classes of services, and then really looks through a huge checklist of everything that's in the product. You could have a Small Business Bronze, Small Business Silver, and Small Business Gold Class of service, and you could add features to each of those. The other thing that's neat inside Universal Online Banker is the concept of the ability to associate a theme with a class of service. A theme is a different rending of the user interface, because one size never fits all. When we deliver Universal Online Banker, we deliver it with 5 themes.

Banks have tended to produce products the way they want to produce them, which is not necessarily the way the customer wants to consume them. Our job at ACI is to give the banks the tools to let these customers consume these through whatever channel is appropriate; to manage that interaction so that customers can start transactions in one channel and finish them in another.

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