Call us for Training! www.tyccpro.com 760-738-8200
In this short training video, Customer Service-Keeping Your Customer For Life,you will hear five commonly used phrases that deliver the "bad news."
Meaning, it's information that the customer may not want to hear. For example, saying "That's not our policy."
Instead you will learn five new phrases that will reduce the risk of upsetting the customer when it is necessary to tell them something that they don't want to hear.
Start using new words and phrases that really "Work" when it comes to serving your customers!
Link to this comment:
All Comments (0)