A real-world business problem sorted in an imaginative way

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Uploaded by on Nov 29, 2011

Our approach for a contact centre sees CourierPost customer care staff happily working from home and delivering tangible business efficiencies to boot. See how it came together and what the business outcomes were.

For more on Gen-i's offerings for contact centres visit: http://gen-i.co.nz/services/Pages/ContactCentreServices.aspx

And for more stories from our clients visit: http://www.gen-i.co.nz/solutions/pages/latest-case-studies.aspx

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