QlikView User - Austin Fire Department

"AFD used to manage by anecdote, intuition, and assumption. With QlikView, our decisions are based on data-supported facts. We can test an assumption before we act on it and measure a decision after it's made." Elizabeth Gray, Business Systems Analyst Supervisor, Austin Fire Department
Background * Municipal fire department serving the City of Austin, Texas * Serves more than 750,000 residents in Austin * Responds to more than 75,000 calls annually

Challenges * Lack of visibility into operations and performance data * Unable to effectively extract, integrate, and analyze enterprise data from seven distinct databases * Strong need to adjust reporting efficiency to improve operations, staff morale, and to ease staff stress

Solution * Deployed QlikView to 16 users in 12 weeks * Executive Analysis: Analyze 911 calls, response times, apparatus deployment and usage * Financial Analysis: Analyze budgets and expenditures * Operations Analysis: Leverage the data stored in disparate databases to achieve the department's first-ever real time view of operational performanceHuman Resources Analysis: Analyze firefighter staffing, recruitment, hiring, work orders and leave

Benefits * Saved 300 hours, representing an equivalent cost of $131,000 * Enabled fact-based decision making and improved business processes * Eliminated staff frustration and stress

Category:

Science & Technology

Tags:

• litco systems
• Qlikview
• EMS