CSU: ITIL v3 Service Knowledge Management System (SKMS)

This video introduces the concept of the service knowledge management system (SKMS) as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service
• Knowledge
• Management
• System
• (SKMS)
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[NicoMorocho]

Man!! you´re awesome! you have the best videos in the whole world for ITIL learning! man you´re god!

[IsleBeeBach]

@NicoMorocho Thanks - I'm doing the best I can :-)

[nukec]

marco melandri. hah. thanks boi.

[sonjac99]

Great!!! Marco has excellent ability to deliver his ITIL knowledge & experience in such straightforward way and makes perfect sense to me. Very unique! Well done!

[zoemoonspell]

Marco has the best ITIL videos available online - this stuff should have been available years ago! Finally someone that actually shares some knowledge in ITSM space - the rest of the course providers either seem to sit on it, charge a fortune and only copy it from others! Way to go IsleBeeBach!