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Uploaded by fripphingle on Mar 31, 2009
http://www.fripp.com, Executive Speech Coach Particia Fripp shares a classic signature story that proves good customer service is exceptionally good for sales. The key to exceptional customer service is 1) the smooze factor 2) don't prejudge 3) options of "yes's" 4) boost your customer's ego!
http://www.fripp.com Good public speaking example.
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You are so very very right about this.
Here in the UK we could use a bit more of that attitude.
It can, as you said, make all the difference.
Kudos for this post.
faunflynn 11 months ago