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What if the wine is damaged in delivery?

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Uploaded on Jan 10, 2012

http://www.thomashoultwines.com/ : With all our wines, they're delivered by courier by the dozen; they come in a carton a dozen. The couriers or we have insurance and the couriers has insurance. If the wine is broken, if a bottle is broken in a carton, of course it destroys the other wine too, the carton will usually come to bits. The courier will always notify us, we'll send another carton out the very next day. If it ever happens that the bottle or a carton's got broken, if it happens to you don't worry, it'll be replaced I promise you. Simply give me a call or use an email.

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