Modernizing the Contact Center
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Uploaded by SwordCiboodle on Dec 14, 2011
Some folks who spend their days thinking about Customer Service, Contact Centers and the required technology share their thoughts regarding the Contact Center of the Future. Esteban Kolsky (thinkJar), Kate Leggett (Forrester), Steven Thurlow (CTO, Sword Ciboodle) and Mitch Lieberman (Market Strategy, Sword Ciboodle) give more than just an opinion on what is required to the needle forward.
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