A new Service Cloud demo is available here: http://www.youtube.com/watch?v=jx3R-v31tHw
Service Cloud 2 is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Agent Console, Salesforce Knowledge(for agents, and via Google search), Customer Portal, Salesforce Chatter and Salesforce for Twitter.
I recently joined Salesforce's APAC Digital Marketing team and I'm learning more about Salesforce products. This Service Cloud with Chatter is truly amazing stuff. This is a great summary video on how it works.
markvozzo 1 year ago
If you are in support, customer service or manage issues - you should watch this!
bjroche 1 year ago