ITIL V3 Implementation Tips: Business As Usual

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Uploaded by on Oct 13, 2009

Look beyond the project of change. In many case studies, care was given early in the project as to how improved service provision would be carried forward into BAU. This is a less exciting part of the work and one which is often ignored. Improved service levels and efficiencies start to decay once the energy associated with the project wanes.

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