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customersupport

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Uploaded by on Oct 9, 2008

Marcel LeBrun, CEO of Radian6, outlines the possible roles both customer support and PR can play in an organization that listens for mentions of its brand and brand category topics in social media. Talks about companies that answer the "social phone."

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People & Blogs

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  • Thanks for your comment, Eric.

  • Excellent. Well put, sir.

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