Craig Comeau from Radian6 at the joint dna13/Radian6 Third Tuesday Ottawa session discusses how Bell Aliant successfully handled an unsatisfied customer who took her gripes to the online channel YouTube. By monitoring new media and being alerted in real time, Aliant was agile enough to quickly respond and engage with the customer to turn 'Katie the grumpy Canadian' into a happy customer.
Great stuff. Thanks for sharing this. Looks like quite a few folks had a chance to come out to the event.
Radian6video 3 years ago