Trailer: How to Make a Business Case for Social Media in Customer Service

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Uploaded by on May 31, 2011

This trailer introduces a 3-part mini series hosted by Dr. Natalie Petouhoff designed to show the relationship between customer service, social media, and the overall benefits to the company.

They'll help you prove that social media can affect the bottom line today -and how customer service can contribute to the social media strategy that sets up your company for success in the future.

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  • lol 0:50 "benefits company"

  • This is an amazing video with clear take aways about how social media can be used to effect the bottom line! LOVE IT!

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