Verbal Judo: Diffusing Conflict Through Conversation
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Uploaded by ColumbiaBusiness on Jun 9, 2009
Academic-turned-cop and best-selling author George Doc Thompson describes how tactical language allows leaders to achieve their goals. Daniel Ames, the Sanford C. Bernstein & Co. Associate Professor of Leadership and Ethics, confirms that managing conflict is a critical predictor of leadership success and shows how what works in the streets converges with recent findings in social science. The workshop was part of the Program on Social Intelligences Science Meets Practice series, which pairs hands-on leadership training with breaking insights in psychology research.
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R.I.P DOC
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You didn't say WHO wrote the ticket and why anyone thinks that you are responsible. Exactly what kind of ticket is it?
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Alright your a security guard at a condo, and a car is illegally parked in the fire emergency space. Then! the car gets ticketed. And, this person is raging demanding for me to pay his ticket. And making all these demands and complaining and screaming in my face. How do I De-escelate this situation? and make him move on. without relegating this back to my supervisor.? This will help me so much thanks everyone. I cant seem to find any reference to how to deal with this specific case.
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the law enforcement community suffered a big loss when this man died, RIP Brother.
3 weeks ago 3
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Some good game here.
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A lot of this reminds me of love and logic.
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RIP
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This guy's a godamn baller.
5 months ago 4
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Wow, this guy really knew real Martial arts and related them beautifully to the verbal forms. Really impressed.
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very informative. i took a lot from this lecture.
neoxyooj 2 years ago 15
Thank you for posting!!
Charliedajake 2 years ago 12