Verbal Judo: Diffusing Conflict Through Conversation
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All Comments (49)
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R.I.P DOC
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You didn't say WHO wrote the ticket and why anyone thinks that you are responsible. Exactly what kind of ticket is it?
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Alright your a security guard at a condo, and a car is illegally parked in the fire emergency space. Then! the car gets ticketed. And, this person is raging demanding for me to pay his ticket. And making all these demands and complaining and screaming in my face. How do I De-escelate this situation? and make him move on. without relegating this back to my supervisor.? This will help me so much thanks everyone. I cant seem to find any reference to how to deal with this specific case.
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the law enforcement community suffered a big loss when this man died, RIP Brother.
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Some good game here.
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A lot of this reminds me of love and logic.
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RIP
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This guy's a godamn baller.
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Wow, this guy really knew real Martial arts and related them beautifully to the verbal forms. Really impressed.
very informative. i took a lot from this lecture.
neoxyooj 2 years ago 15
Thank you for posting!!
Charliedajake 2 years ago 12