My USAA Best Auto Insurance Experience | Rating | Review

I was hit in February and this claim is still not settled. They keep dodging me and telling me to talk to someone else then finally it was escalated to a manager 1 week ago.
They tried to say that my frame is bent and it is not also stating that my driver side is smashed and it is not. I guess I will just have to call those guys who say "In a wreck need a check?"

I think this is such a problem because USAA is the driver at fault and I also have USAA so they OBVIOUSLY don't want to take money out of their own pockets.

Category:

Autos & Vehicles

Tags:

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[elitegunslinger]

Actually USAA is pretty awesome, they just hate Geo Prisms.

[djcountry1985]

Usaa is for military familys only so they only help military people or were in the military. And I just signed up

[usaa]

@usaabadfaith We’d like to review the situation in order to see if there is any way that we can help. If possible, please send a brief summary of the situation, along with your USAA number, to us at usaasocialmedia_pnc@usaa.com. We hope to hear from you soon.

[usaabadfaith]

Yep. I too thought USAA was a good company. We have been with USAA since 1992. My family for over 30 years. Always friendly when you are buying. Our home was destroyed in March 2009 by storms. They rejected their preferred roofer recommendation on how to fix it. It's now August 2011 !!! Still no end in sight to our nightmare. Our home, belongings, and life savings sit in ruins, waiting to settle our claim. I hope our nightmare ends soon.

[masonracing83]

There is A LOT to my story, but the best part is USAA denied my THEFT claim because they "reviewed all the evidence and it didn't meet the classification of a theft" what? lol. They did this BEFORE the STATE TROOPER even had his INVESTIGATION FINISHED or his REPORT written!!! What evidence did they have? lmao! And the guy that stole it is obviously a bad dude, has been in JAIL over this, and one of the managers at USAA was left speechless by that news. lol

[masonracing83]

Good luck! They are MY insurance, my car was stolen, they dicked me around for 6 MONTHS!!!! Divided the claim, and seriously tried to give me two hundred something dollars for a 07 car that had 47,000 miles on it. The car is TOTALED. So now I am sueing them for BAD FAITH. They are jerks. Good luck.