Government Information Center (GIC)

The Government Information Center (GIC) is a single, electronic, trilingual (Sinhala, Tamil and English), online knowledge base of 1,600 services available to citizens from 77 key government organizations. Obtaining a particular government service used to involve navigating through a thicket of organizations and making multiple personal visits and repeated telephone calls. Language was a further barrier for the 25% of Sri Lankan citizens who speak Tamil. The GIC was established as a public/private partnership to provide a single point of access to government information and services in an effective and friendly manner. The knowledge base, stored in an SQL database, is available through multiple channels, including a Microsoft Visual Basic interface for call center staff, a web based interface for the IT-literate general public, and, to accommodate future expansion, a web services API. www.gic.gov.lk

Category:

Science & Technology

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• Government
• Information
• Center(GIC)
• WSA09
• worlds
• best
• multimedia
• contest
• world
• summit
• award
• econtent
• ICNM
• e-Government
• Institutions