Customer-Centric Social Media for Fashion + Beauty -- Listen to your Fans

Sheri L Koetting of MSLK and Gloria M Luna discuss how every fashion and beauty business is keenly interested in expanding their marketing into social media platforms. The natural inclination as a marketer is to approach these platforms as yet another media for traditional messaging and campaigns. However, this is not the most successful approach. Although brands should maintain a brand image on these platforms that is consistent with other traditional media, the conversation on social media platforms should not be a one-sided ad campaign. Social media should be regarded forums for customers, customer communication, and customer service.

Social media are places where brands should ask themselves what can I do to truly help and inspire my customers? If a one-on-one conversation with your customer at retail is invaluable to your brand, think of these platforms as opportunities to do that on a global scale. Use this unique insight into their world to connect with them personally.

Category:

People & Blogs

Tags:

• social
• media
• seo
• best
• practices
• strategy
• listening
• to
• your
• fans
• consumer
• customer
• communications
• business
• ignite
• on
• going
• conversation