Virtual Chat for BMC Remedy by my-eService

Virtual Chat for Remedy® (VCR) provides an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to provide quick resolve for your self service users issues. The virtual agent uses a friendly, natural conversation engine to work with the self help user to resolve their problem and integrates directly into your Remedy service desk.

Category:

Science & Technology

Tags:

• Virtual
• chat
• for
• BMC
• Remedy
• self
• service
• portal
• virtual
• agent
• software
• chatbot
• my-eservice
• desk
• request
• knowledge
• management
• artificial
• intelligence
• cool
• myeservice
• marketzone
• ITSM

[richardmullins44]

this is great. congratulations.

We need not only outsource the help desk to a virtual world. We can also outsource the other workers to this world.

This will not need to put people out of work. People will have new jobs as puppetmasters, playing with these new virtual environments.

[PoliteTia]

Yikes! I'm a help desk technician! Thanks for the post. Time to get back in school, get my degree, and leave this position in the IT field.

In the back of my mind I knew that there was software out there that would eliminate my job. Nice to be informed.

[mattlaurenceau]

Congrats Russ and team!