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Uploaded on Mar 20, 2014
Cisco: Delivering the Best Customer Experience for Business Success w slides
Increasingly, global companies are focusing on customer experience as their primary sustainable competitive advantage. Companies with the highest customer experience ratings typically enjoy some of the best financial performances in their peer groups, where research has demonstrated a high correlation between experience and loyalty and profitability. How do you design and deliver differentiated customer experiences that truly matter? What expectations do today's consumers have for customer care? Join us for this dynamic keynote presentation to hear specific examples across industries about how companies are rethinking their strategies and incorporating new technologies to generate more positive outcomes in the emerging customer experience era.