5 Core Principles of Customer Care

It shouldn't be taken for granted that employees know what goes into good customer service (internal OR external). They may have some good instincts and they may each take certain measures that they personally feel will provide good service, but this hopeful and hodge-podge approach isn't enough. Providing them training in both your company's customer care philosophy and in their job-specific service skills is a huge and all-important first step.

The 5 Core Principles of Customer Care:

1. To customers, frontline employees ARE the company.
2. Employee satisfaction matters!
3. Show customers they're valued. Don't assume they know it.
4. Internal customer care is as important as external customer care.
5. Train your staff to deliver great service—and hold them accountable.

This Instant Impact webinar is brought to you by Impact Learning Systems.
Learn More at http://www.impactlearning.com/

Category:

Education

Tags:

• customer loyalty
• customer
• service
• customer service
• training
• learning
• education
• business
• management
• customer care
• branding
• brand management
• internal customers
• external customers
• value
• customer retention
• customer satisfaction
• employee satisfaction
• Instant Impact
• Webinar
• ILS
• Impact Learning Systems

[joblesandy]

The best one I ever saw on this topic... Keep up the good work