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Cisco Social Media Customer Care: Demo

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Uploaded by on Sep 1, 2010

Demonstration of how you can harness the power of social media to provide proactive customer service. Cisco's customer collaboration technology, to be released in November, ties together many forms of customer contact -- email, chat, text, phone and social media.

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  • a little bit but anyone who feels like what you do on the web is private is simply fooling themselves.

  • Does this feel like Big Brother to anyone else?

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