Social Networks Will Transform the Contact Center

How can companies harness the power of social networks to serve customers better? The process starts small, but eventually social technologies must find their way into the contact center. Whether or not that integration happens is key, according to a Datamonitor report by Ian Jacobs, "The Rise of Social Networking and Emerging Channels in Customer Service." Jacobs recently spoke to 1to1 Media Assistant Editor Jeremy Nedelka, offering his predictions for where social networks will fit into call centers and advice for companies looking to unravel the complexity of customers social media use.

Category:

People & Blogs

Tags:

• social customer service
• social media
• call centers
• datamonitor
• 1to1 media

[caretta1960]

They could begin by learning to use the bloody spellchecker.  Grrrrrrr!!!!!!!!!!!!