Is anyone thinkingthinking about the customer?

As a result of this video you and your organization will:

Consider the airlines who charge their best customers, business travelers, three to four times more than the occasional traveler.

Consider the airlines who charge their best customers, business travelers, three to four times more than the occasional traveler.

Like L.L. Bean, know which level your customers put you in and thrive in the 21st century.
What do customers want? Theyd like to know that somebody in the company is thinking, and thinking of them. Consider the example of grocery stores creating preferred treatment for the wrong customer. Is there a business problem when, inadvertently, the supermarket industry treats its better customers less well than the few item shopper?

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