I tweeted: "Resilience doesn't start with experience -- it STARTS with attitude -- your attitude."
It got more than 100 "re-tweets." Evidently people understood what I was saying and chose to tell others. But since Twitter only allows 140 characters, I wanted to elaborate on the word resilience because it has a much deeper meaning than I was able to provide in one tweet.
PICTURE THIS: Your boss says, "Make 100 cold calls this week." And the first 20 people you call hang up on you.
PICTURE THIS: You have one prospect left this month and if they don't buy, you don't make your quota. They call you and say, "We've decided to buy from your competition."
PICTURE THIS: You get an email from your boss telling you that they've revised the comp plan and unless you do 20% more you'll earn 20% less.
PICTURE THIS: You finally get an appointment with the biggest prospect you've ever had. They've agreed to see you for one hour. You arrive and the decision maker doesn't show up.
Those are all real-world sales occurrences that every one of you has experienced.
Resilience is how you react, respond, and recover from those situations.
It's important to note that all of these challenges test your mental strength. Resilience starts with your own strength of attitude. If you are easily dismayed, your self-confidence level is low, your self-esteem is lacking, or your self-image is in doubt -- each of these PICTURE THIS circumstances is taken as a disaster. Your resilience level (on a 1-100 scale) is under 10.
And the ground between 10 and 100 is where your experience combined with your self-education is called into play. Attitude resilience challenges your thought process to get from a negative response of "woe is me" to a more positive response of "I can deal with this. I can overcome this. Here are a few ideas that I have right now that will help me... Here are the actions that I'm willing to make things better..." and most important, "I'm not going to let these events or situations cause me to think ill of myself, or put myself down."
And keep in mind that this is just the reaction part of resilience.
Once you've processed each one of these circumstances and reacted to them mentally, now it's time to respond to them. Your response is a combination of your attitude, your past experience, and your resilience.
Your inner strength manifesting itself in words and deeds.
Most people fail to understand that response is triggered by thought. If you want to use the term "knee-jerk response," it normally means response without thinking, especially in negative situations.
Each one of you has experienced a dumb response. Something like: "I'm doing the best I can," or "I'm just doing what I've been told," or some response that's excuse based rather than response based. Anyone can make an excuse. It takes a person of character to figure out what they can do, be in control of their own emotions, think quickly on their feet, and come up with something that is forward moving rather than self-defeating.
Something that's on the offense rather than being offensive. Something that states willingness rather than creates a defense. Something that says what you can do, not what you can't do. Something that states what could happen, rather than restates what just happened.
And keep in mind that this is just the response part of resilience.
Loading...
5:02
What makes you smile? What changes your mood? Your attitude?by BuyGitomer9,421 views
well done
lauragreeno 1 year ago
This is great information! ATTITUDE
antchambers 1 year ago
This guy is really good. He sends such a great message to us all. Lots of integrity indeed. Great attitude.
jennygaden 1 year ago
What an excellent lesson! Gitomer KNOWS that of which he speaks. For me, this comes at a perfect moment and can really make a difference in not only my career ... but my character. Thank you.
spike0701 1 year ago
Put it on tweet bird dot net... Very good!
amazingtweets 1 year ago
Very Good
casvip1 1 year ago