Advantages of the Cloud: Call Center Software Solutions

It was Leonardo da Vinci who was credited with saying, "Simplicity is the ultimate sophistication" so when choosing a call center platform you have two options; an obsolete premise based set-up or simple cloud based solution. inContact's cloud based call center software solution lets you worry less about your technology and more on what really drives your business - Your Customer. Discover more at: http://incontact.com/premisetocloud

Cloud based call center software helps contact centers improve the cost and quality of the customer experience through streamlined technology that ultimately benefits customers. Cloud based software is more flexible than premise based, which requires large capital expenditures and ongoing hardware upgrades.

Cloud based contact center solutions provide substantial cost savings, streamlined IT and simple scalability with no up-front investment. Also, the pay as you go model and integrates with your existing hardware!

Make a seamless and easy transition to the cloud. Visit: http://www.incontact.com/premisetocloud

Category:

Science & Technology

Tags:

• Call Centre
• cloud based call center
• call center software
• call center solutions
• hosted call center
• hosted contact center
• virtual call center
• incontact
• contact center software

[MissSassClass]

I WANNA DRAW LIKE THAT! T_T

[VitaminPROBLOX]

Why did he take away my money?

[xKinGxJester]

That guy is really good at drawing.

[ktaylor19774]

I like this video...its EPIC SAUSE!!!

[airste172]

Yeah, ship off all your confidential data to where you don't have any idea who has access to it or what they will do with it.

[frank12873]

@beda204 In my opinion & of friends that are local IT/Networking companies, premise is the death knell of local IT, not cloud...ask anyone that is supporting Nortel or Avaya & hear the same. My advice would be find a cloud provider in your area of expertise and partner with them. Local IT is already part of the cloud movement across technologies, and it is a key player. By spearheading these initiatives, you will be an invaluable resource to your clients - not someone who keeps the light on.

[frank12873]

@beda204 Re: job loss, I strongly disagree. Premise boxes reach end of life and develop skills akin to manning a light switch. A cloud solution actually allows a fresh grad to carve out a key role in a biz and show their boss true value by using IT to drive biz initiatives as opposed to keeping the lights on. Re: cloud crashes? A properly architected cloud mitigates that risk at a level no colo across the street can do. "Crashes" are rarely cust impacting in clouds done right.

[beda204]

Yes, on the other hand, it costs more job lose and leave no room for fresh grads that strive for entry networking jobs. The downfall here, what if the cloud system crash?????? How many companies are affected?? What's the recovery time? and how much is going to cost small businesses? Cloud networking is yet another corrupted move for big businesses to crush local IT/Networking companies

[hehurst1]

Great explanation of cloud versus premise.

[michelleburrows1]

Finally, an explanation of the cloud that makes complete sense.