CSU: ITIL v3 Change Types (Change Categories)

This video introduces the concept of a change types (change categories) as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
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Category:

Education

Tags:

• CSU
• ITIL
• V3
• Change
• Types
• (Change
• Categories)
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[IsleBeeBach]

@kenskyschulz1979 I agree - there's likely a thin line between categories and as such you should never throw out common sense and business needs. ITIL is a framework, and it's not the law. Thanks for your inspiring feedback.

[kenskyschulz1979]

We could also categorize the change types w.r.t to the urgency of priorities. By the way standard and normal changes draws a thin line in practical manner. For instance in the table slide, shows Normal as "assessed at regular intervals" and Standard as "Repetitive", which is not clearly segregated. Aber noch gut und ich kann einfach verstehen :).