Samsung telephone Systems (#7)

Samsung telephone Systems
Watch OfficeServ Samsung (#8) next.
http://www.youtube.com/watch?v=Jn_96dc-3sU

Samsung telephone Systems demonstration 7 th video clip in the series. Covers;

ACD (automatic call distribution)
UCD (Uniform call distribution)
Supervisor Key
Call stats
Longest ringing
Number of calls queuing
Abandoned calls
Longest queuing now or today
Number of calls received
Average time in queue
in/out of group
agent log-n
Calls received per agent
Average call time
average ring time
print & clear

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Category:

Science & Technology

Tags:

• Samsung
• telephone
• Systems
• OfficeServ
• phone
• System
• demonstration
• th
• ACD
• automatic
• call
• distribution
• UCD
• Uniform
• Supervisor
• Key
• stats
• Longest
• ringing
• Number
• calls
• queuing
• Abandoned
• callers
• received
• Average
• time
• queue
• in/out
• group
• agent
• log-n
• ring
• print

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