Abusive Customers: Customer Service Training : Documenting Everything in Customer Service
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I like the video. Good job!
chrstphrrc959 3 months ago
Rule#1: Be nice ONLY to polite customers. #2: Make rude customers feel stupid by offering a smile as they yell at you. #3: If a rude customer wants you to check the backroom for an item that is out of stock, take that time to go into the back room, have a seat, take a nice 3-4 minute break, and go back to the customer empty-handed (even though you did, in fact, find the item they were demanding you search for). #4: Always let the red-faced customer be aware of your indifference to their plight.
AngryOpiumWhore 2 years ago
This all seems like good advice, but what kind of buisness has to go into a customer relation viewing them as the enemy? With out them, you have no buisness. Right? Good video, but your comments were laced a bit with anger. This guy must have been a real doosey.
Crutchcor 3 years ago