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An Introduction to Business Process Management

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Uploaded on Aug 19, 2010

This is a short introduction to BPM (Business Process Management) for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School.

References:

Garimella K. & Lees M. & Williams B. 2008. BPM Basics For Dummies. Indianapolis: Wiley.

Jeston, J. & Nelis, J. 2006. Business Process Management - Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann.

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