CSU: ITIL v3 Problem Management Relationships

This video introduces the relationships for the process problem management with the other ITSM processes as explained in the ITIL v3 volume Service Operation.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Problem
• Management
• Relationships
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[siflora]

I really enjoy all ur sessions. The way u present it, is impressive. Audio is very clear..n well intonated voice n presentation...understandable.­.thank u..! nano nano hehe.. :))

[IsleBeeBach]

@siflora Thanks for the positive feedback :)

[motaglay]

Very Good presentation