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Uploaded by ITGovernanceLtd on Sep 28, 2011
ITIL 2011: Ian Clayton (author of USMBOK) gives his honest opinion on the ITIL 2011 Continual Service Improvement publication, letting you know the significant changes, gaps and important enhancements in the latest update.Order your copy here: http://www.itgovernance.co.uk/products/3426
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