J.D. Power 2011 Customer Service Champions

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Uploaded by on Feb 17, 2011

Gary Tucker, senior vice president of global services and emerging industries at J.D. Power and Associates, discusses findings from a unique J.D. Power cross industry report titled, "Achieving Excellence in Customer Service." The report identifies 40 brands as J.D. Power 2011 Customer Service Champions, based on customer feedback attesting to their service excellence.

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