Dynamic Call Center simulation workshop - last word

MBE Simulations offers dynamic Serious Games aimed at business acumen and performance management improvement workshops, for various business worlds. This video demonstrates a contact center supervisors and management workshop. In this scenario the participants run an entire year of a call center's life cycle in two days.
The simulation workshop emphasizes the way to reach the strategic objectives, by balancing the short and long terms decisions as well as the Quality Vs. Quantity measurements. The main objective it to reach the KPIs plan set by management, visit www.mbe-simulations.com

Category:

Education

Tags:

• Serious Game
• big picture
• system view
• cause and effects
• decision making
• Performance improvements
• Quality Vs. Quantity
• KPIs Plan
• Strategic objectives
• performance management
• customer care
• contact center
• call center
• customer management
• MBE Simulations
• MBE
• Learning by doing
• Experiential learning