Knowledge Management Strategies for Great Customer Service

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Uploaded by on Feb 17, 2010

Todays customers want faster, more accurate service. With Salesforce Knowledge, new to the Service Cloud, your agents can search for and deliver personalized answers across the call center, the social Web, and through Web self-service.

Tune into this recording featuring tips from Paul Greenberg, author of CRM at the Speed of Light, to hear how knowledge as a service lets you:

•Capture expert knowledge
•Deliver faster, more accurate resolutions
•Grow customer loyalty at lower cost

Plus, hear how other salesforce.com customers deliver the right answer the first time with the Salesforce Knowledge to increase productivity, improve response time, and reduce costs.

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Science & Technology

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