OTRS using ADS for user data look-up and authentication.

Prerequisites:
A working OTRS installation
A working Windows Severver
A working ADS
Administrator Privellages

Aditional tools needed:
The Support Tools provided by Microsoft (if not already installed) or an LDAP browser.
Your favorite Text Editor. I prefer Notepad ++

Advanced tools:
Wintail. This software is invaluable when searching for login problems.

You need the following important things for the connection:

BaseDN
User Attribute
IP or DNS name of the Directory Server
The full distinguished name of a user to search the directory

For the synchronization (and any login for that matter) of User information, your user need to have attributes for:

First name
Last name
Email

Category:

Science & Technology

Tags:

• OTRS
• connection
• ADS
• ldap
• user
• screen
• cast
• training
• video

[josy1024]

@linux: just to say: this config works for linux installations authenticating to windows domains too... ;-)

[diginin1974]

That is the common misconception. This program just works :) And, it works (at least from the configuration) the same on all platforms. Thanks for pointing that out, and trying this on linux ;)

[cecilsoccer]

Thank you so much. I was going crazy could because I just couldn't get config.pm right. Your instructions still work in 3.0.9.

[escolate]

great work. thx a lot for this vid!