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Tracer Overview | IT Service Management - ITIL Application Support

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Uploaded by on Feb 9, 2010

Tracer, CAIs Application Support Service Management tool is one of the only ITSM tools in the industry today that provides a single point of integration for all IT Service Management (ITSM) processes, SLA performance goals, operational data, and service operations reporting. Tracer enables IT service delivery professionals to track all work throughout the complete process Lifecycle. Tracer ensures that relevant work and performance data are captured real-time as work is being performed.

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