MCTS 70-680: Windows 7 Remote Assistance/Desktop

This video will look at Remote Assistance and Remote Desktop. Remote Assistance is designed to provide help to the user in the same way that they would get help from someone if the person were looking over their shoulder so to speak. Remote Desktop is designed to allow a user to take complete control of their P.C. from remote. For example they could access their computer from home.

Remote Assistance: 0:13
Remote Desktop: 05:58

Remote Assistance
This allows anther user to connect up to your computer in order to provide assistance. This can be done through an invitation or via easy connect. An invitation is a file that can opened, e-mail through to the second party. Easy connect is a system that can directly contact the second user, it does however require IPv6.

To configure remote assistance, open the control panel, system and security and under system select allow remote access. The system properties will then open. Ensure that allow remote assistance connections to this computer is ticked. In the advanced options you can configure if the remote user can take control of the desktop and also how long it will take for the remote assistance invitation to expire. In order for the remote user to control the desktop permission still need to be given from the local user.

In order to start using remote assistance, run it from the start menu and generate an invitation or ask someone for help. If you generate an invitation you will be given a password. That password will need to be given to the other party in order for them to connect. Remote assistance no longer provides voice capable but does have text chat option.

Remote Desktop
Remote desktop allows you to take control of your computer from remote. It is different from remote assistance in that when you connect up to the computer the desktop of the computer is locked. Using Remote Desktop you could potential have two users using the same computer at the same time. For this reason this is why the desktop is locked when anther user connects.
To use the Remote Desktop client, you can be running any version of Windows 7. You can also use operating systems like Windows Vista and Windows XP. The computer however that you are connecting up to must be running Windows 7 professional or above.

To configure Remote Desktop, open the control panel, select system and security and then under system select allow remote access. On the remote tab of the system properties, the remote Desktop settings are at the bottom. If you are using an older client to connect to the computer like Windows XP, you need to select the option allow connections from computers running any version of Remote Desktop. This does use a less secure protocol. At the bottom of the screen, you can press the select user's button to add additional users that will be able to access this computer, remember that Administrators by default will be able to use Remote Desktop.

Once you run Remote Desktop you will have the option to the save the Remote Desktop settings to a file. This file at any time you can edit. Under the experience tab there are default profiles that are designed for different networks. For example Lan's and Wan's networks. These options will change the number of colors used and settings like the background being visible. If you experience slow or sluggish performance from Remote Desktop you should change some of these settings. Remote Desktop also supports clipboard transferring between the local and remote computer. If you want to transfers file between the remote and local computer, Remote Desktop can map your local driver so they appear in Windows Explorer in Remote Desktop.

See http://YouTube.com/ITFreeTraining or http://itfreetraining.com for are always free training videos. This is only one video from the many free courses available on YouTube.

Category:

Education

Tags:

• Remote assistance
• Remote Desktop
• Windows remote management
• vhd
• 70-680
• MCITP
• MCTS
• Windows 7
• ITFreeTraining

[nilv504]

Wow This a great Video tutorial. Thank you very much. Hope we can get more videos tutorial lake this, I will follow you now and on, I am trying to learn as much as I can, Everything I know is from this vide tutorials. THANK U SO MUCH. ITFREETraining..

[itfreetraining]

@nilv504 Thanks very much. Don't worry more videos are on the way.

[mcitpstudent]

Great Vid, thanks for sharing.

Does this mean that i can support my guys located in remote locations (other countries) via remote assistance?

I've been using team viewer for sometime now but i didn't like it much....keeps disconnecting unless ye buy licensed one.

Keep up good work guys. I'm learning new things from ye guys day by day. Thanks again

[itfreetraining]

@mcitpstudent Certainly can. The only problem with remote assistance is you are going to need to other party to agree to allow you to connect and access their desktop and mess around with invitations, but it works quite well. You may also want to consider free products like tightVNC. This is free and you can configure either to prompt the user before taking control of their desktop or take control anytime you want. VNC is used in many companies of over the shoulder style support.

[gracekennyblogg]

FANTASTIC!!!!! Now I can fix my mothers computer with remote assist, I almost did it today, but was missing ONE step. I might even upgrade to windows pro for remote desktop! THANK YOU!!!!

[itfreetraining]

@gracekennyblogg No problem. Glad the video helped.

[mcitpstudent]

Thanks for reply. Yah, i already use VNC to support my guys @ HQ. I don't have to physically move between floors to support them. It's really great.

[liverobinjose]

Bravo