Customizing Solutions to Meet Customer Needs

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Uploaded by on May 8, 2010

Interview with Ranjay Gulati, Professor at Harvard Business School, by Steve Hurley, Managing Director of Solutions Insights, Inc. ; the discussion was about Ranjay's views on solutions as described in his new book" Re-Organize for Resilience"; this clip addresses the importance of customizing solutions to be able to meet specific customer needs.

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