Abusive Customers: Customer Service Training : Summary of Customer Service Techniques
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Wonderful video thanks for sharing keep it up =))
chrstphrrc959 3 months ago
Thumbs up! I viewed probably all of your videos. Thank you for this summary.
PowerfulMindsofWomen 10 months ago
I work at a specialty retailer and I encountered a customer who had the absolute nerve to personally criticize my hairstyle as I tried to help her locate an item. She even went so far as to touch my hair as she went on and on about how much she didn't like it. I actually get more compliments from my customers than criticism, but I realized now just how unacceptable that was and I will certainly disengage from contact with customers who behave this way. Thanks a lot for the great pointers!
PowerfulMindsofWomen 10 months ago
Rule#1: Be nice ONLY to polite customers. #2: Make rude customers feel stupid by offering a smile as they yell at you. #3: If a rude customer wants you to check the backroom for an item that is out of stock, take that time to go into the back room, have a seat, take a nice 3-4 minute break, and go back to the customer empty-handed (even though you did, in fact, find the item they were demanding you search for). #4: Always let the red-faced customer be aware of your indifference to their plight.
AngryOpiumWhore 2 years ago
3) Don't interrupt or talk over them. Many times you can let them vent most of what they are feeling and it will help. You represent your company. STAY CALM. If they get to bad, put your manager on. 4) Sometimes losses can be shared.
Crutchcor 3 years ago
Point two, stay calm, excellent.
Point 3, Be careful... This is where it goes bad.
Here are my points I want you to add.
1) SPEAK ENGLISH. OR I WILL PAY YOUR BILL WITH Pakistan MONEY!!
2) Know your product and service. I shouldn't have to educate you on what your selling me and why its not working. Right Dell? The Philippines might be nice this time of year, but I bought this pc from Texas.
Crutchcor 3 years ago
Point one, excellent.
5)Its not your throat they want to slash, but the CEO that made the policies, budget cuts, and the human resource department that out sourced customer support to 3rd world countries.
Crutchcor 3 years ago