JWA Video: Telephone Skills at Work

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

* How to "correctly" handle incoming and outgoing calls
* The basics of telephone etiquette
* How to deal with complaint calls and turn them into successes
* How to listen and speak effectively on the telephone

This new video-based training program will teach you how to make the telephone your most valuable business partner!

Visit us at www.jwavideo.com

Category:

Education

Tags:

• training
• listening
• telephone
• communication
• www.jwavideo.com