Indesit fridge unreliable, less than 2 yrs old, bad customer service

I bought an Indesit BAN fridge freezer from Appliance Deals / DRL of bolton in july 2006. After a problem with DRL and Indesit's web site not stating IMPORTANT installation conditions, the thing has now broken down. Appliance deals are backing away from the sale of goods act by telling me I have no rights to expect them to rectify the problem. Indesit want £100 for a service. The thing only cost £220 LESS THAN 2 YEARS AGO. The product reliability in my view is poor and the attitude of Indesit and DRL / appliance deals is despicable. Vote with your feet. Buy elsewhere. The engineer didn't even need to open the door to know the part that had broken. Perhaps this is a manufacturing / design defect ? The part costs £23 but they want £100 to fix it which is a rip off. Customer services should be renamed "Income generation dept". I am still waiting for a call from their customer services manager after 5 days.

Category:

Education

Tags:

• Indesit
• moon
• bad
• customer
• service
• Hotpoint
• ariston
• merloni
• DRL
• appliance
• deals
• rip
• off
• bolton
• poland
• peterborough
• future
• friendly

[deanmetalface]

ive just lost my job at hotpoint as it closed down today! but the reason your fridge is faulty is because no one really cared for quality when it was built! they only cared about quantity! if you saw how they was built you would probably have second thoughts about buying one hahaha! being honest they are built like crap

[mortgagefees]

I'm so sorry to hear your news. Your admittance that the company builds inferior goods is not news to me and the others who have contacted me with similar stories. The only consolation I can offer you is that my fridge was not built in the UK, but Poland.

All we can do is give people the facts, and they can vote by taking their custom elsewhere.

Perhaps before the company goes bust the Italian shareholders and owners will admit that poor quality does not make a good business.

[mortgagefees]

Well after 1 month of trouble free use, it now has a new clanking noise. I suspect the compressor or fan is now on it's way out.

This product, and the attitude from the company (customer service director no less)with regards to after sales service is RUBBISH IN MY VIEW.

DO NOT EVER EVER buy a product from Indesit/ Hotpoint/ Creda / Merloni THEY ARE UNRELIABLE AND THEY DO NOT CARE AFTER THEY HAVE YOUR MONEY !

[mortgagefees]

After a letter from the customer service director stating "it's £100 to fix or you're on your own" I decided to buy the part retail for a third of what Indesit wanted to charge me. It took 5 minutes to fix and I didn't have to pay Indesit a penny in excessive service charges.

Their current advertising says they are Future Friendly. NONSENSE is what I say. Environmentally unfriendly, unreliable and overpriced service is my view.

AVOID LIKE THE PLAGUE and buy a more reliable product.

[mortgagefees]

JUDGEMENT DAY

I've served notice to the Indesit's press office and service director that if I don't have resolution today I will be publishing a press release on the durability of their goods.

I nearly bought a 2nd Indesit fridge on ebay that had broken down within 1 year JUST TO SMASH IT UP, but that wouldn't be very environmentally friendly would it.

Just like Indesit who make products that have a "15-year life cycle" but last less than 2.

[mortgagefees]

I then asked to buy the part that costs them £23 but she refused to sell it to me. She will call me back with a price.

She rang back and said the price including delivery was not £23 but £69.99

I then refused to pay £69.99 for just the part -- I can buy it for £30 on the internet.

She then offered a final price to supply the part and fit it - £50

Guess what ? I refused.

THIS IS NOW NOT ABOUT THE PRICE IT IS ABOUT THESE GUYS TRYING TO RIP OFF EVEN THE MOST DETERMINED LOYAL CUSTOMER

[amimar65]

i advise people not to buy fridge freezer baan12 , i bought the item in mid june stopped working on the 27 nov in less than 6 month , called the company , they say we have to charge you for the repair even though it s one year waranty , A RIP OFF , they reckon if the temperature goes below 10 degrees you should keep the place warm . i don t think i m able to keep the temperature more than 10 degrees in uk specially this , honnestly this fridge freezer is R U B B I S H , DON T TRUST THEM ,

[childox]

oh god I've just bought one of these after having an absolute nightmare with a Whirpool fridge!! I hope I'm not going to have another 2 years liek I've just had!! I should have watched this first!!!

[klef77]

i know the problem its the uht milk in the fridge if you have full cream milk your fridge will start working again and you will have to find somthing else to do.

[caleta007]

Hi i have the same problem mine has now broken down for the third time in 2 years . The first time it broke down it was only six months old. I spoke to customer service several times last week and to be honest they dont give a monkeys. I intend to place a video on you tube with my clothes inside, as a wardrobe is about all its good for . wont be purchasing any product with hotpoint/indesit on it again

[Brummiemummy]

I wish I had seen your video before we bought our Hotpoint fride freezer last June. It completely failed after 5 weeks and has just failed again and we have waited 24 days to have it repaired. I have had exactly the same experience with their customer services - totally ineffectual and know their legal rights tot the letter and stand by them. I will never ever buy hotpoint/indesit again and beg anyone reading this to do the same.

[mesmerizeme]

indesit indashit 5 stars

[whichwasher2007]

so it's not just INDESIT washing machines and dryers breaking within 18 months. i also dread now that the new series of hotpoints will be breaking just as fast as indesit now. hotpoint appliences were reasonably built before indesit bought the name a few years ago. i have a hotpoint washer. (and vids o it so click on me). it's nearly 2 years old, and i think it's because it's a december 2006 model, it's lasted this long,(just before indesit bought them in early 2007). still, idon't reley on it.