Can anyone help me with this Samsung printer problem?

I bought this Samsung CLP-350N printer about 3 years ago and had problems with from after the first few months. I hardly ever used it as I would get stressed out trying to get it to print a single page. Every page used to result in a 'paper jam'. Actually, the page failed to make it out of the tray.

I have spent loads of time on it over the last 3 years. I've tried all the usual things.
Also:
* Updated printer firmware
* Cleaned rollers
* Bought three different types of paper (surely this printer cannot be 'that' fussy can it?). I don't want to waste more money trying a fourth type to find it still doesn't work!

I am IT literate as I work in this industry, so I do have an idea how to solve this type of situation, but I've run out of ideas.

This printer was bought online, and thought that returning it would be too expensive considering it's weight, but didn't consider that Samsung would send someone out to repair it direct under the warrantee.
An authorised Samsung dealer wants £110 to come and repair it.

HELP!!
I'd be grateful if anyone can help me here!? I'm almost considering throwing it away and starting again with a new one, but I bought it at £240 and it's only printed about 100 pages successfully, I want to get it working again!

MANY THANKS for any suggestions.

Category:

Science & Technology

Tags:

• printer
• problem
• paper
• jam
• samsung
• clp350n
• clp
• 350n
• help
• laserjet
• laser
• jet

[fixitfast74]

You need to clean all those rollers with a rag with turpentine on it. It is a dirty bottom roller causing the problem. Get the unit off the carpet! and onto a desk.

[mrmattandmrchay]

@fixitfast74 Thanks for the suggestion. I cleaned the rollers loads of times in an attempt to get it to work. It was only on the carpet for the filming.

[BigGutC64]

As far as I can tell from your video - your pickup roller on the bottom looks identical to the one in the ML1610 ( one inch across). If thats the case then you can unclip the plastic next to the rubber. This should not take you more than 5 minutes to complete. Replacement part only c0st 7 d0llars us.

[mrmattandmrchay]

@BigGutC64 Thanks! I will try it. Matt

[punjabidhol]

I dont know if you've already sorted your problem out, but on my hp 6l i get the same problem, and from what i know its the rollers that pick up the paper, it probably needs replacing,, have you tried ebay?

[mrmattandmrchay]

Thanks for your comment. The printer is sitting in one of my cupboards, while I consider what to do with it. I might just buy a cheap £80 inkjet printer!! What a waste of money the Samsung has turned out to be (£200), and yes, I should have got it repaired under the waranty!!

I'm trying to find something to try and fix the paper pickup problem with this printer.

There is an inkjet printer(a canon I think) that uses individual ink cartridges that are cheap to replace, so might go for this

[northwoods57]

plain water & toothbrush. scrub good. what has happen, over time, paper dusk get on the roller. Rollers are made CHEAP. be careful, its made in china!

[Toolyloo]

This problem is easy, well, compared to other problems on Samsung printers:)

THE PROBLEM: the black little rubber, the one that grab the paper, lost it friction nesesty.

you need to take the rubber out and then tern it to the other side and put it back.

other option is to moisten the rubber with some gasoline (you can do it with ear stick).

NOW TO WILL RUN

To me and all the suckers that bought Samsung printers - good luck:(

[matthewtchernev123]

it doesn't matter what brand of paper you use. before i thought the problem was that the printer was taking the paper in too late. but try taking it off the carpet.

[cycleslayer]

thats the power of samsung....