http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com
America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.
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That's Just Rude! Exploring the Rudeness Matrix
What exactly constitutes rude behavior? Must it be intentional? This program explores the various types of rudeness according to the Rudeness Matrix and also raises awareness to how one's actions can be perceived as rude. Humorous vignettes make this program a must see training tool.
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