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Customer Service DVD Training Series

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Uploaded by on Feb 13, 2009

http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com

America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.

Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved.

That's Just Rude! Exploring the Rudeness Matrix

What exactly constitutes rude behavior? Must it be intentional? This program explores the various types of rudeness according to the Rudeness Matrix and also raises awareness to how one's actions can be perceived as rude. Humorous vignettes make this program a must see training tool.

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Education

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Standard YouTube License

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