How to fix 'iTunes store Connection timed out' And 'Mozilla Firefox Connection Refused!' 2010

I upgraded my itunes software to version 9.1.2 and from then on, I couldnt access the itunes store. After 3 days straight of web browsing, all I found was to 'uncheck' the proxy server box in internet options, and to 'allow' iTunes through the firewall program, which was already dont, on both occasions.
at this point, I realised the also my Mozilla Firefox browser wasn't working. After troubleshooting for both programs (although iTunes' help files wasn't installed so I had to re-install, countless times) I finally found a solution. I found 2 programs that could be potentially blocking the iTunes' store and mozilla Firefoxs' Access to the internet, So I attempted to remove this software.
The first was called 'No-IP' a program thats used to edit your connection settings in order to bypass websites ;] (this could have altered the iTunes settings using the old settings rather then the 'new' and the connection couldnt be found)
I uninstalled it and found another program.
A 'out of date Norton Internet Security' although the program was out of date, I couldn't access its settings or uninstall it without a program.
I went online to nortons internet page, and found a specific 'un-installer' for my version of Nortons' internet security.

For your version Look below for the matched description of your Norton software. (http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...­l=20080710133834EN&ln=en_US)

I have a Norton product that was purchased from my service provider. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have Norton 360 Version 2.0/3.0/4.0. -http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...­ted_nav=&pvid=&docurl=20071130124653EN

I have Norton 360 Version 1.0. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have a Norton 2006/2007/2008/2009/2010 product. -http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...­ted_nav=&pvid=&docurl=20080828154508EN

I have Norton Security Suite or Norton Business Suite. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have Norton SystemWorks 12.0. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have a Norton 2005 or 2004 product. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have a Norton 2003 product. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have Norton Ghost or Norton Save & Restore. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

I have pcAnywhere or WinFax. - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&...

Download the correct uninstaller for you and then run the uninstall program.

After Norton has been successfully uninstalled, Restart your computer and see if the iTunes store/Mozilla FireFox works for you.

You can then re-install Norton products.

Category:

Howto & Style

Tags:

• iTunes
• Store
• Mozilla
• Firefox
• Norton
• internet
• security

[Arafinwe93]

THANKS MAN!!!!! I LOVE YOU!!!!!!!!!

[nickw73]

@Arafinwe93 You're welcome dude! glad I could help

[MattTheUmbreon]

I should point out to others:

This DOES WORK for iTunes 10.5.1.42 on Windows 7 32-bit.

It is NOT limited to only Symantec or Norton products! I myself had Malwarebytes, PC Tools Spyware Doctor, ZoneAlarm Free Firewall, and PeerGuardian, and even with all these services disabled, I still could not connect. Even enabling iTunes in each of these programs along with Bonjour and other services did not do the trick, but an uninstall did. Give it a try!

[nickw73]

@MattTheUmbreon I'm glad it worked for you, thanks for the comment!

[nickw73]

This isn't a virus, if you think it is then it's probably best you don't bother trying.

Hopefully I've helped some people

[Roblox4Dummies]

Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus Virus

[Cheddarswiss21]

where do i fing the NO-IP software at??

[laigracia]

thank u this helped a lot! solved my problem! :D