proRM Customer Testimonial Norbert Schmitt (synalis GmbH & Co. KG)
proRM 2011 is a Business Solutions for Sales, Resource and Project Management. It was designed to fully integrate with Microsoft Dynamics CRM 2011 and complements Microsoft Dynamics CRM 2011 to the state of the art professional service solution. CRM clients have the benefit of essential extended features to the core usability of CRM, such as Contract Management, Contract Condition Management, Quote Configuration and Quote Management. Moreover, proRM delivers professional project administration capabilities enabling assistance in all stages of a project. It is aimed to eliminate any project deviations, from project strategy planning down to invoicing. The solution delivers 100% clarity in terms of project forecast and project cycle control.
By integrating proRM in the Microsoft Dynamics CRM 2011 businesses can cover all phases of the business processes within a single product without any delays and any media disruption. proRM gives you an overview on status, cost and production at any stage of the project.
As part of project accounting proRM provides significant advantages in the area of timesaving while configuring and finishing quotes for the projects. Additionally the responsible project managers have a higher accuracy in the effort estimation and price calculation.
The responsible project managers are able to control workforce management efficiently. Customers confirm a tremendous growth of capacity utilization between 65% and 80% per employee. Therefore the revenue per employee also grows about 15% whereas the costs are nearly stable. Cross and up-selling revenue raises between 80% and 110% according to our customers.
Microsoft Dynamics CRM 2011 in addition with proRM combines all business related activities and therefore gives the business 100% clarity in terms of project forecast and project cycle control. This has been confirmed by several customers. The number of closed deals rises up to 30 % and the sales cycles reduces from first contact to the closed deal by 55% for most of our customers.
Together with proMX, LIEBHERR one of the largest manufacturers of construction machinery with worldwide subsidiaries and 32,000 employees took part in the Early Adopter Program (EAP) for Microsoft Dynamics CRM 2011 and implemented proRM with an outstanding outcome.
Following the solution logics and usability our clients benefit from a strong cost reduction, a high increase on business productivity and a tremendous raise of their revenue.
The complete program code is based on Microsoft .NET Framework 3.5. By using Silverlight we created a highly integrated and user-friendly application that is accessible via an efficient user interface. The connection to Microsoft Dynamics CRM 2011 was based on Windows Communication Foundation and Microsoft Dynamics CRM 2011 SDK.
To perform data exchange with ERP systems such as Microsoft Dynamics NAV and Microsoft Dynamics AX we use e.g. Microsoft BizTalk Server.
We used Microsoft Team Foundation Server in connection with Microsoft Visual Studio 2010 and Microsoft Project Server for the Project Management and Release Management areas. We also used Microsoft Office Visio to model business processes and to plan and to design software development processes.
With the help of Microsoft an outstanding product was developed -- proRM
We regularly take part in the independent customer satisfaction surveys offered by the Microsoft Partner Network, with successful results. Our region reached an average of 167 points on customer satisfaction; proMX achieved 173 points in the last quarter of 2010. With regards to individual evaluations, we achieved a ranking of 100% on each of the categories "satisfaction", "recommend" und "buy again". Our loyalty index achieved 100% and our competitive edge 96%. With this CSAT Survey we easily fulfill the requirements for Microsoft Gold CRM and ISV competency and the CfMD CRM 2011 certification.
"proRM adds all necessary functions we need in an efficient and user friendly way, reducing the project
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proRM Customer Testimonial Ralf Fischer ICT Software Engineering GmbHby plinke1171 views
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