In this TechTalk, Elisabeth discusses OSS/BSS Operational Support Systems and Business Support Systems and their three basic components - Assurance, Fulfillment and Billing - and how they help CSPs to monetize their assets & why they needn't be unique to the telecom industry. Elisabeth discusses how to get more out of your investments and even improve the relationships you have with your customers. See the related document on IDC.com:
Policy, Data, and Automation: Balancing User Experience with Traffic Trends
http://www.idc.com/research/viewlinkandcomment.jsp?containerId=lcUS22641810&a...
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