Marketing: The Right Way to Handle Angry Customers
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I love your video! Great help, I've learned so much from your video.
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I had a angry customer wanting to return items which were fine and had been used for some time. He started acting abusive saying he would get lawyers and acted agressive. So i said i was going to call the manager and instead i called the police and they took him away. Few weeks later i was suprised to see a check for £1000 in the mail from him :D
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With angry customers you either kiss their ass, or you knock out their teeth, either one works. ( Been working with the public since 98'. )
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There are some customers that just plain act badly. And the best thing to do in this case might just be to bluntly kick them out and tell them to not come back. Tho that seems like you are losing business, you are actually making it a better environment for the customers you want to keep. Customers need to know how to act too if they are unsatisfied with something.
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i would like to see a prank video where the business owner is arrogant and rude on purpose
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I agree with him but there are just plain ignorant people out there and don't want to agree or listen to ANYTHING you say.
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how about just giving the guy money back
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before I watch this, Let me guess. One of the things you can do to "handle the angry customer" does not include, "Fix the problem so you don't have an angry customer." instead, try changing the subject to make the customer forget why they are angry.
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This is just bull. When my customers get angry at me, it's because of something they have done or haven't done. Example: I had a customer back in June, he said he would take me to court, get me fired and sue me! Because HIS debit card had expired.
They say customers are always right but some are just blind, arrogant, stupid, half baked morons.
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"There is nothing worse than being upset" PLEASE....how about Cancer, that's worse!
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I've tried this method. it doesn't work. Just use violence. It's worked for thousands of years.
RazedByWolvs 2 years ago 18
he does make a good point but some times you do get the people who do not want to listen and when you do you only have one option and thats to show them on how you can be a angry employ that is also a human and not a slave.
devol264 2 years ago 7