Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.

WHO IS SHEP HYKEN?

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http://www.CultOfTheCustomer.com). He is also the creator of The Customer Focus™ (http://www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Associations Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)

Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314) 692-2200
E Mail: shep@hyken.com -- Web: http://www.hyken.com

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Tags:

• Shep Hyken
• keynote speaker
• Shep
• Hyken
• Customer Service
• Customer Loyalty
• Customer Loyalty Speaker
• Cab Driver
• customer service speaker
• customer service training
• Cult of the customer
• Customer service video
• profesional speaker
• taxi
• customer
• service

[jlowery539]

I just have to say, that is the kind of service person I want to be! Thanks very much for sharing your story!

[shephyken]

@jlowery539 Thank you and remember to always be Amazing!

[JCMowatt]

Wonderful story with a powerful and memorable customer service lesson. You do great work, Shep!

Jeff Mowatt

[shephyken]

@JCMowatt Thank you very much!

[shephyken]

Thank you very much!

[cassatwork]

I love your presentation/speech. Will there be more coming up?

[shephyken]

@cassatwork Thanks for your comment. I occasionally put more videos on my channel: shephyken.

[karhochung]

ok,,i need a taxi now...lol

[mny07bv]

This is a well told and perfect example of outstanding and memorable customer service.

M.

[TorresTraining]

wonderful story, I love the energy! I love the enthusiasm! And I love the lesson! Thank you for sharing.

[samgik]

Shopping at the new mall hahahaahahahaha xD

[DoesAnyoneNeedWork]

Very good!

[KevinLancasterify]

I actually liked that,,,

[cscdigitalgraphics]

Under promise and over deliver, best customer service tip.

[itsamresh1]

An Amazingly Well told story of Exceptional Customer Service!! God bless the Driver ! .... and the Passenger!!