Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.

WHO IS SHEP HYKEN?

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer (http://www.CultOfTheCustomer.com). He is also the creator of The Customer Focus™ (http://www.TheCustomerFocus.com) program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and thats just a few of the As!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Associations Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)

Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314) 692-2200
E Mail: shep@hyken.com -- Web: http://www.hyken.com

• Category

  People & Blogs

[gpsSpeakerMarketing]

Great video! I got here via your speaker review on Pro-Speaker-Review [dot] com/shep-hyken/ and would recommend all your viewers to go over there (after giving you a "thumbs up" here) to give you 10 stars or thumbs up over there too !

[Shep Hyken]

THANK YOU! Much appreciate the “love.” Glad you enjoyed the video.

[karhochung]

ok,,i need a taxi now...lol

[jeffreyds1]

Fantastic story. Really shows how important great service is!

[Tiffany Rizzo]

Great Story! Great example of customer service!!

[snipo77ify]

Love the story and your way of telling it.

[86lclarke]

Show me the fountain!!!

[Gypsianna Popovitch]

If you don't care about great customer service then you shouldn't have a job that deals with customers. A lot of people though are in jobs they shouldn't be in.

You need to ferret out the workers who think it's "crap" to treat people well who basically pay your paycheck by shopping at your store or buying your services- NOT be one of them.

[MrRickDoyle]

I'm researching customer service videos from 'inspirational speakers' to parody them in a sketch and every single one of them is like this.

Some guy who talks about good customer service like it's an art form. It isn't. Your employees don't care about this crap. They put up with it because they have to. I've had to endure training like this myself and it makes me cringe.

Videos like this only alienate management from their staff. Try talking to people like a human being instead. Rant over.

[Jon Locke]

Ok yeah the taxi driver was great but did it teach him to not judge a cover till you sit in the seat

[cgeorge1990]

Great job Shep---I teach customer service classes at l local college----show this clip all the time....Classroom favorite

[Daniel Mann]

I love this story, this is the juggling cab driver Vegas,